OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 61 comments received in the last 90 days.
24 July 2024
All the staff were wonderful nothing was too much for them.
07 July 2024
10 out of 10 all round - helpful, everything was so smooth and just brilliant
02 July 2024
Once we had decided to purchase a mini, Anthony fully explained the sale procedure. The collection was brilliant. He spent time explaining the basic features outside the car and the went through the internal applications taking appx 2 hours, great.
29 June 2024
The customer service here is fabulous. We always received the promt and detailed answer. Since it's our first time buying a car in England, Heather is professional and reminded us what we should know.
27 June 2024
Very satisfied
23 June 2024
I was kept informed of progress from time of ordering to time of delivery and collection.
21 June 2024
Was easy to buy and delivered when promised.
21 June 2024
Everything was explained simply and effectively pleasant experience new cars can be stress full but heather was great
15 September 2024
Promised a special valet of vehicle and didn't fulfil promise. When I raised this I was blamed for not thinking it was good enough, but the interior of the car wasn't touched; hardly a special valet. When I protested this I received no reply.
14 September 2024
The service part of car was alright it was one of your staff that I object to.
14 September 2024
Friendly team efficient informative
14 September 2024
Rescued us from side of the road quite quickly and sorted the car out professionally
09 September 2024
Na
08 September 2024
Please to deal with Heather
07 September 2024
Fast service and good communication
02 September 2024
Fantastic customer service. Clear communication with help and support provided.
02 September 2024
Very helpful as above always greeted with a smile. Fantastic service
30 August 2024
Everything carried out as required
05 September 2024
The sales team were courteous, helpful and knowledgable